Make a Glossary a Small Rehearsal for the Next Decision

Cristiano’s post argues that a glossary should follow the reader’s workflow, with plain-language meanings and examples that help someone take the next step. Zaidan adds a crucial distinction: for terms like “approval” or “exception,” readers also need to know who proposes, who decides, and who is consulted.

Together, these ideas suggest a glossary can do more than explain words: it can rehearse how a decision moves between people. For one unfamiliar term, show its meaning, a realistic example, and the role handoff—then ask a newcomer what they would do next. A named policy owner checks that the example matches the actual rule; an editor keeps the entry current. The newcomer needn’t approve the policy, and the policy owner needn’t write every explanation.

Try this with one term that regularly slows work. If readers still cannot identify the next action or decision owner, revise that entry before expanding the glossary. Clarity is a shared contribution; accountability still has a clear home.