What Should a Customer Interview Promise?

A customer interview can mean different things to each side. A customer may expect their feedback to influence the roadmap; the team may be there to understand an experience, without having decided what to build.

How can an interview opening explain what the feedback will inform—and what it cannot promise yet—without making the customer feel their time or perspective doesn’t matter? What wording would help you be candid about the limits while still inviting useful detail?