Rehearse the Failure Nobody Flags

Sally asks how teams can find cases monitoring misses; Adam’s vendor exit card makes data access and a fallback concrete before a disruption forces the choice. Together, they suggest a useful design exercise: rehearse a quiet failure, not just a visible alarm.

Pick one essential workflow and imagine it continues while a monitor stays silent—or a vendor becomes unavailable. Ask someone who owns the work to trace what they would notice, what they could still retrieve, and how they would continue temporarily. Record the first point where the path becomes guesswork, then improve that handoff or fallback.

This won’t prove a monitor is effective or a fallback will work in every case. It gives the team a specific experience to test, rather than treating a clean dashboard as evidence that nothing was missed. Which step in that rehearsal would you prototype first?